Privacy Policy | Orbit AI

1. Introduction

Orbit AI ("we", "our", or "us") is a trading name of Orbit Marketing Ltd, a company registered in England and Wales. We are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services, visit our website or interact with us.

2. Contact Information

Data Controller: Orbit Marketing Ltd (trading as Orbit AI)
Registered Office: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ
Company Number: 15580448
Email: launch@orbitmarketing.ai · Phone: +44 20 4652 2167

3. Information We Collect

3.1 Information You Provide Directly

Contact details (name, email address, phone number, company name), business information and requirements, communications with us, payment and billing information, marketing preferences.

3.2 Information Collected Automatically

Website usage data, technical information (IP address, browser type, device information), cookies and similar tracking technologies, analytics data.

3.3 Information from Third Parties

Social media platforms, business directories, integration data from platforms you connect to our services.

4. How We Use Your Information

4.1 Service Delivery

Providing AI marketing, sales and automation services, creating and managing your account, processing payments, customer support.

4.2 Business Operations

Improving our services, conducting business analysis, compliance with legal obligations, protecting against fraud.

4.3 Marketing (with your consent)

Sending relevant marketing communications, personalising content and offers, event invitations.

5. Legal Basis for Processing

Contract performance, legitimate interests, consent (for marketing) and legal obligation.

6. Data Sharing

We may share data with cloud hosting providers, payment processors, analytics platforms, legal authorities when required and professional advisors. All third parties are bound by appropriate data protection agreements.

7. International Transfers

When transferring data internationally, we ensure adequate protection through UK government adequacy decisions, Standard Contractual Clauses or other appropriate safeguards.

8. Data Retention

Client data: Duration of business relationship plus 7 years. Marketing data: Until unsubscribe or withdrawal of consent. Website analytics: Up to 26 months. Support communications: Up to 3 years.

9. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict processing, data portability, object to processing and withdraw consent. Contact us at data@orbitmarketing.ai to exercise these rights.

10. Cookies

We use cookies to remember preferences, analyse website performance and provide personalised content. You can manage preferences through your browser settings.

11. Security

We implement encryption, access controls, regular security assessments, staff training and incident response procedures.

12. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

13. Changes

We may update this policy periodically. Significant changes will be communicated via email or website notice.

14. Complaints

15. Contact

Email: data@orbitmarketing.ai · Post: 71-75 Shelton St, Covent Garden, London, WC2H 9JQ · Phone: +44 20 4652 2167